Job Description
Our Client:
Our client is a global leader in the chemical business. In more than 100 international markets, the company's products, materials, and technology are promoting sustainable solutions for food safety, access to clean water, healthcare, and fuel economy. They prioritize diversity, equity, and inclusion, and they are Advancing Good with a focus on the environment. The organization is proud of its cutting-edge technology and customer-centric approach.
About the Role:
* Provide Field Service IT support at multiple sites, primarily within Southeast Asia Pacific
* Maintain close work relationships with regional and global IT teams to ensure successful accomplishments of goals
* Scope of work comprises the key areas of IT Projects, Site Support, and Infrastructure Operations Support
The Responsibilities:
* Provide 1st Level Field Service support to users, primarily for Southeast Asia Pacific (Singapore, Indonesia, Vietnam, Malaysia, Philippines, Thailand, Australia)
* Troubleshoot, analyze, document, and resolve any IT related issues at company sites; including those related to laptops, desktops, servers, networks, security, and telephones
* Support of desktops, laptops, multi-function printers (MFDs), mobile devices, operating systems, office applications, software deployment and inventory systems, and other user productivity hardware and software
* Usage of Microsoft SCCM OS imaging and software package deployment systems
* Resolution of complex hardware and software problems using supported technologies
* Produce documentation for process, procedures, or analysis
* Liaise with service providers and vendors to ensure availability of products and services.
* Work on and resolve Field Service Incident tickets
* Maintain IT inventory and asset management data
* Maintain close work relationships with regional and global IT teams to ensure successful accomplishments of goals
* Provide training to users as needed
Inherent to success are:
* Excellent working relationship with users through partnership. Within IT, with Global Infrastructure Operations, Global IT Service Desk, Field Services, and other IT functions
* Effective documentation and tracking of user requests, and resolution and escalation of issues
* Effective communications. On-site and remote support are required with users and IT located globally
* Maintain knowledge base of IT issues and resolutions
The Requirements:
* University Degree in IT or related discipline
* At least five years of IT-related work experience with at least two years in user support in a MNC environment
* Coordinating and contributing to global IT projects for the APAC region
* Microsoft and Cisco certifications would be an advantage
* Work independently without constant supervision and driven by commitment to see through to acceptable resolution for every issue
* Listen and speak effectively and give technical guidance on the telephone.
* Willing to travel as and when required
* Good working knowledge of Microsoft products, PC troubleshooting, HP servers, Cisco networks, Cisco IP phones and voicemail, security and anti-malware tools, remote computing tools and VPN
* Experienced with remote control and troubleshooting tools
* Good working knowledge of desktop PC and laptop hardware
* Microsoft SCCM OS imaging and software package deployment and support
* Office and Outlook 365, WebEx, mobile computing and other messaging and collaboration technologies
* Service catalogues (ITIL framework is preferable)
* Familiar with LAN technologies, security architectures including proxy servers and desktop firewalls. Familiar with SAP
What's on Offer:
* Competitive salary and benefit package
* Working for one of Singapore's acknowledged and positively rated company to work for in 2022
* Available avenues to contributes positively for the organization to grow and being recognized for it
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep