Job Description
Our Client:
RGF represents a Global Customer Experience agency, specializing in Luxury Industry. They're actively looking to hire a Senior Customer Success to join them.
The Responsibilities:
You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and "can-do" attitude are always top of mind. Your daily tasks will involve:
* Project Management- proposal, execution, and delivery of projects
* Managing lifecycle of projects, from the planning stage to completion
* Updating project documentations on a consistent basis and conveying them to the management
* Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients
* Collaborating with luxury and premium brands to help them transform and drive business impact through customer experience
* Assisting in managing accounts including stakeholders, internal departments, budget, and the quality of deliverables
The Requirements:
* Minimum Bachelor's Degree in Administration, Business, Management, or related field
* Around of 3-4 years of experience in project management preferably in retail industry and/or B2B
* Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing)
* Analytical aptitude- ability to examine data to make meaningful inferences and analysis
* Leadership skills (externally - ability to lead a meeting and internally - ability to take lead on a project)
* Excellent team player with a great sense of collaboration
* Consulting skills- ability to challenge a client brief and to ask meaningful questions
* Excellent interpersonal skills
* Time management- ability to manage time and resources effectively in a deadline-driven environment
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.