Job Description
Our Client:
Our client is the leading consumer internet company in Southeast Asia. Their mission is to better the lives of the consumers and small businesses of the region with technology. The business carries out the development of platforms for online, mobile entertainment and communication for users.
The infrastructure team provides the end-to-end managed services and solutions for the Group's entire Internet infrastructure alongside running business applications.
This role work at the focal point to provide essential monitoring and troubleshooting support for all networks and systems while escalating problems to appropriate teams. As a part of the team, the role aims to resolve network issues within a short period of time to bring the business quality of services to new heights.
The Responsibilities:
* Perform Tier 1 management by monitoring and supporting Network Infrastructure and other services, responding to graph/log anomalies, system alerts via email/SMS/phone calls, etc.
* Identify network related issues quickly according to SOPs and best practices, escalate to the corresponding team to fix the issue when necessary
* Perform basic Linux command to run diagnostic instructions and analyze the output for first-level troubleshooting
* Use basic Cisco/Huawei switches/routers command to understand the configuration and whole network topology
* Follow up proactively with internal or external parties on progression and prepare official incident reports
* Review the incidents and provide service improvement plans to Network Engineering team
The Requirements:
* Minimum Diploma in Telecommunication/Computer Engineering or related fields
* Good knowledge of Ethernet network, IT service management, and Linux/Windows systems
* Understanding of basic network knowledge such as ARP, VLAN, ACL, eBGP, iBGP, BGP-RR, OSPF, MPLS, and VRF
* Understanding of basic network systems such as Zabbix, Cacti, etc.
* Understanding of the basic Python/Bash scripts and Ansible playbook
* Proficient in technical report writing and documentation
* Possess strong interpersonal skills and able to interact with stakeholders of all levels professionally
* CCNA/CCNP certification is required for experienced candidates
* IT Management Service-related certifications is a plus
* Able to commit in shift work
What's on Offer:
* Competitive salary and benefit package
* Working for one of the globally acknowledged company within the industry. A truly established and global leader in the industry
* Available avenues to contributes positively for the organization to grow and being recognized for it
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep