Job Description
Our Client:
Our client is one of the leading general insurance companies in Asia looking for an Administrative cum Customer Service Specialist to join their aggressively expanding team.
The Responsibilities:
* Provide efficient and high quality services to customers and stakeholders
* Answer telephone calls and attend to telephone/emails enquiries from customers in a professional manner in line with the Company's guidelines and service standards
* Perform duties ancillary to the policy new business and renewal activities, including typing, mailing, faxing, and dispatching of documents from time to time
* Achieve Key Performance Indicators targets for the individual and assist in the achievement of the overall team targets as prescribed by the Company
* Create and/or maintain proper customer's information, call, and policy retention records in line with the Company's operation guidelines
* Ensure confidentiality of data in the manner and to the extent required by the Company
* Ensure business is handled within scope of authority granted, and in line with the Company's underwriting guidelines, control procedures, and service standards
* Assist in monitoring outstanding premiums and implement the company's credit control policy
* Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role
* Undertake any other duties as may be assigned
The Requirements:
* Minimum GCE N Level/ O Level/ Diploma in any discipline
* Minimum 1 year of relevant customer service or administration experience
* CGI certifications with Insurance product knowledge and skills are good to have to better assist clients' with their respective enquiries
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.