Job Description
Our Client:
RGF is representing a global US consultancy firm, specializing in digital transformation. They're actively looking to hire Process Associates to handle office operations.
The Responsibilities:
* Provides prompt and efficient service to client including appropriate escalation of any issues
* Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance
* Demonstrates strong problem-solving capabilities and assist customers in case of any issues
* Serve as an advocate for the user community
* Label content and flag for action
* Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
* Process Trust & Safety related jobs/cases and to also provide workflow support & testing
The Requirements:
* Candidate must possess minimally a Diploma/Degree in any discipline
* The role requires to provide 24/7 shift duty on rotation, 9-hr per shift & any 5 working days in a week based on schedule for operational support
* Flexibility to take on multiple tasks, problem solving/critical thinking skills
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.