Job Description
Our Client:
RGF is representing a reputable Chinese MNC in the Financial Services Industry. They are actively looking to hire a Customer Service Team Lead to join their ever-growing team.
The Responsibilities:
* To hire, Train, Build teams in various regions
* Develop and value add to a robust training program to get Customer Service team up to speed
* Advise the Board on what are the next steps to take, tying in BU KPIs to business objectives
* To manage a global team size of 50-60
* Communicate deliverables to team members in a timely manner
* Deploy team in a High Efficiency, Low-Cost model
The Requirements:
* Relevant Experience in managing a global team
* Have been in various roles within the CS teams (e.g. ticket, chat, calls)
* Someone who is self-driven and embraces challenges
* Understand the hiring practices and candidate demographics in the various regions
* Experience in developing & implementing training programs
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.