Job Description
Our Client
Our client is a rapidly expanding Industrial Gases manufacturing multinational corporation headquartered in Japan, they are seeking for a dynamic and seasoned individual to assume the role of Information Technology Manager, specializing in Regional IT Client Services at their regional HQ in Singapore.
The Responsibilities
・Ensure the technology department maintains high-quality, consistently clear, and regular communications to promote our services
・Lead and coordinate local IT teams to function as a cohesive, high-performing agile unit supporting the entire region
・Collaborate with vendors and service providers to drive innovation and cost-effective IT services
・Establish and track key performance metrics for ongoing service enhancement, surpassing user expectations
・Serve as the liaison between Regional and Local teams to execute vital initiatives
・Establish and oversee a Problem and Incident Management framework across the SEA+I region
・Create and update documentation, operational IT procedures, and troubleshooting protocols as needed
Requirements
The Requirements:
・Bachelor's or Master's Degree holder in Computer Science or equivalent field
・Possess a minimum of 8 years of experience in general IT, with over 3 years dedicated to regional IT client services management within global organizations
・Demonstrated proficiency in leading and managing IT teams spanning different countries and cultures
・Experience in IT governance encompassing organizational management, technology evaluation, vendor management, and program planning
・Proven expertise in project management and coordinating decentralized teams
・Comprehensive understanding of IT technical aspects, including end-user computing environments and ITIL service management principles
・Preferred certifications such as Information Technology Infrastructure Library (ITIL), Microsoft Certification, Certified Information Security, Project Management Professional (PMP), or equivalents
・Flexibility to travel up to 30%, as and when required
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.