IT Administrator (Japan Market)

Our Client:
Our client is a well-established Japanese Trading company, dealing in commodity plastics, engineering plastics, electronic materials, medical & healthcare products. They are currently looking for an experienced IT Administrator to join their team in Singapore. Basic proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers.

The Responsibilities:
• Work as a member of the corporate IT Dept., supporting employees (IT users) in Singapore main office, co-located associate companies, and regional entities (branches and subsidiaries across Asia & Oceania)
• Support regional entities to execute IT projects in areas such as IT replacement, security, infrastructure, and efficiency improvement (which are leaded by HQ) *including business travel when necessary
• Collaborate with internal teams, related departments, and vendors to successfully execute IT projects
• Report and escalate issues to management in a timely manner
• Support security assessments conducted by Headquarters on a regular basis for regional entities
• Comprehend the Group IT Governance Policy and assist regional offices in aligning their IT environments with these requirements
• Serve as a liaison between HQ and local staff to ensure smooth assessment processes and provide customized support to each local office
• Support and follow up with end-users (primarily in regional entities) during the replacement or deployment of IT tools and servers by HQ to strengthen IT security and governance
• Discuss with the service vendor and follow up on enhancements and improvements to enhance service quality
• Provide consultation and support to regional entities facing IT issues, office relocations, or new system implementations

・社内ITサポート
・ITプロジェクト支援（機器更新、セキュリティ等／出張あり）
・社内外との調整・推進
・セキュリティ評価の支援
・ITガバナンス対応支援
・本社と現地の橋渡し・サポート
・IT導入時のユーザー対応
・ベンダー調整・品質改善
・IT課題・移転・導入時の支援

The Requirements:
• Basic proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers
• Over 5 years experience in a corporate IT Department
• Basic knowledge of IT infrastructure, security, and networks (in-depth technical knowledge is not required)
• Experience with the following IT services/products is advantageous - Windows11, M365, O365, TeamsPhone, Intune, Azure AD
• Positive attitude to build relationships with different stakeholders.
• Experience with project management will be preferred
• Excellent communication skills
• Ability to handle multitask jobs with minimal supervision
• Ability to think from a user's perspective and support

・社内IT経験5年以上
・ITインフラ・セキュリティの基礎知識
・前向きで関係構築が得意な方
・高いコミュニケーション力
・マルチタスク対応力
・ユーザー視点でのサポート力
・日本語日常会話レベル（業務上必要なため）
・英語流暢レベル（業務上必要なため）

【尚可】
・PJ管理経験
・Windows11やM365等の使用経験

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 118751