Job Description
Our Client:
RGF represents a leading provider of end-to-end ICT-based business solutions for the global marketplace. They're actively looking to hire an IT Consultant to join them.
The Responsibilities:
* Lead and drive projects implementation and service delivery
* Act as the point of contact for the account, responsible for service delivery and prioritization of work requests
* Communicate with key holders in Japan and Overseas ITs to define, prioritize, and develop projects and to provide daily operational support
* Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards
* Accurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget, and justification
* Monitor and ensure SLAs are met, issues escalated, and prioritized
* Identify operational gaps and drive to ensure closure, both internally and externally
* Provide the system owners with relevant reporting and trend analysis statistics to pro-actively support and improve service level
* Maintain long term healthy relationships across global corporate ITs, acting as the bridge between clients and internal teams
* Participate in IT infra and network upgrading ad hoc projects
* Any other ad hoc duties as required or assigned
The Requirements:
* Bachelor's Degree or Diploma in Information Technology / Information Systems / Computer Science, Business IT, or other relevant disciplines
* At least 1 years of IT/Network operation experiences
* Ability to diagnose, troubleshoot, and resolve network problems
* Team player and ability to speak Japanese is a plus to build and maintain good relationships with new and existing native Japanese-speaking counterparts/associates
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.