Job Description
Our Client:
Our client is a global player in network and internet related solutions. They are looking for an experienced candidate as a Customer Support Engineer to provide IT customer support to their clients within and outside Singapore.
The Responsibilities:
* Act as main contact to liaise with partners and external service providers to resolve customers' network issues.
* Expedite incidents and log tickets
* Analyse and troubleshoot incident and ensure timely communication with all parties involved
* Perform acceptance testing when required to ensure service delivery quality
* Document and update support processes and participate in projects to enhance company business
The Requirements:
* Possess understanding of network related technologies and systems, firewalls, routers, VPN solutions, etc.
* Educational background or relevant work experience from engineering or telecommunication related field
* Ability to communicate in English and Japanese to be able to liaise effectively with native Japanese-speaking customers
* Strong team player
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.