Job Description
Our Client:
Our established client provides a wide range of IT services to their corporate customers in the areas of IT consulting, infrastructure architecture, and application development. They are actively looking for a Senior Solution Engineer to drive the infrastructure operations.
The Responsibilities:
* Understand systems operations environment and drive Infrastructure Review Processes
* Manage infrastructure services to support systems environments
* Provide day-to-day IT operations support and other tasks assigned and maintain high level of customer satisfaction
* Support incident management practices by ensuring that requests are fulfilled timely
* Assist in the development and implementation of service desk policies, processes, and procedures to improve service desk delivery operations
* Deliver excellent level of technical resolutions related to Server, Networking & PC
* Assist in IT infrastructure-related projects (e.g., technology upgrades, new hardware and software deployments, e-learning, user training) as required
The Requirements:
* Minimum 2 years' experience in IT infrastructure with strong technical knowledge of application infrastructure technologies domain
* On-premise knowledge will be an advantage
* Hardware and software knowledge including troubleshooting of network and servers
* Professional qualifications such as CCNA or other relevant certification will be advantageous
* Strong communication and negotiation skill
* Ability to work well independently with strong sense of ownership
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.