Job Description
Our Client:
Our client is a provider of data center and hybrid computing solutions headquartered in Hong Kong. They are actively looking to hire a Property Management Lead to be responsible for operation and client satisfaction of corporate premium accounts in the Data Center business. A successful candidate can expect an attractive remuneration package with good benefits.
The Responsibilities:
* Build, maintain, and manage good relationships with current and potential customers
* Championing and owning customer retention by partnering with sales on upselling
* Monitor customer health across the customer journey and taking data driven actions to influence the right behavior
* Manage and perform post-sales service delivery, ensures client satisfaction are met
* Collaborate with other teams to solve customer's issue
* Advocate customer's needs, introducing and educating customer on new features
* Handle billing enquiries as well as making amendments on billing matters
* Manage incident/issues occurred, escalate to relevant parties to solve customer's issue
* Communicate with stakeholders on all relevant information such as progress to SLAs and areas of improvement
The Requirements:
* Degree in Marketing/ Real Estate/ Engineering/ Property Management or equivalent
* Minimum 5 years of experience in incident management, client servicing and account management
* With knowledge on Data Center products and services will be an added advantage
* Self-driven, good team player with collaborative personality
* Good computer knowledge especially in MS Office
* Must possess ITIL V3 foundation certificate
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.