Engineer, Technical Support

Our client is in the healthcare industry, a supplier of hematology instrumentation and is also a market leader in clinical laboratory testing as well.

【Job Requirements】

・Diploma or Degree or equivalent in Biomedical / Mechatronic / Electronics Engineering.
・5 years working experience in IVD market
・Microsoft office, Microsoft Visio, good communication skills.
・Maintains at all times the highest standards of professional and personal conduct when interacting with internal external customers.
・Experience in handling IVD products (preferred)
・At most 30% travelling required
・Customer focused.

【Job Description】

・Conducting Training within SAP office or oversea for affiliates and business partners' support team.

・Preparation/update of training materials and necessary guides for products for responsibility.

・2nd level technical support to the AP region support team and local (SG) market.

・Able to support local (Singapore market) if needed.

・Guiding and mentoring new engineers.

・Be the key contact person for products of responsibility between company and its head office in Japan and other regional headquarters in Germany or USA and OEM Vendors on technical matters for his primary products.

・Creating actions/ideas for continuous improvement of affiliates and business partners' support team skill and knowledge.

・Diploma or Degree or equivalent in Biomedical / Mechatronic / Electronics Engineering.
・5 years working experience in IVD market
・Microsoft office, Microsoft Visio, good communication skills.
・Maintains at all times the highest standards of professional and personal conduct when interacting with internal external customers.
・Experience in handling IVD products (preferred)
・At most 30% travelling required
・Customer focused.