Job Description
Our Client:
RGF represents one of the cloud-based contact management system providers for companies, with a user base successfully increasing each year. They're actively looking to hire a Customer Success Executive to join their team.
The Responsibilities:
* Efforts toward customer success and operational support required for local and international customers based in Singapore and Thai, and ASEAN region in the future
* Supporting customers who have completed onboarding phase and enhance usage for adoption.
* Focus on overall product adoption, identify growth opportunities and potential risks within customer's portfolio
* Conduct periodic meetings for confirmation of operation status and area of improvement
* Propose improvement of functions/services to Product Development Department based on customer's feedback
* Support product promotion by delivering product value to customers as new functions are being released
* Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the customers
The Requirements:
* At least with a minimum of 3 years' experience in the B2B Consulting Industry
* Project management experience and/or account management experience (min 3 years) post-sales experience in the IT industry (software rather than hardware solution experience is preferable)
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.