Our Client:

RGF represents an Omakase fine dining cuisine, they are actively looking to hire a Guest Relations Officer to join them.

The Responsibilities:

* To always display a hands-on approach to unite staff and guide them to ensure compliance with all food and beverage promotions, Company SOP including POS operations and cash handling practices, statutory and regulatory requirements.
* Ambassador for restaurant, managing guests' expectations and ensure excellent customer experience
* Coordination of bookings and all guest enquiries
* Manage waiting lists and manage all guests' expectations
* Welcome guests on arrival and to lead them to their table and thank guests on departure and maintain guest records.
* To lead and manage-by-example in accordance with Company SOPs, and rules and regulations

The Requirements:

* Customer service experience
* Handle all incidences and compliments
* Coordinate events and group reservations and special requests

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.