Job Description
Our Client:
RGF is representing a global FMCG brand, one of the world's leading consumer products companies with operations throughout the Americas, Europe, Asia, and Oceania. They are actively looking to hire a Customer Care Officer to join them.
The Responsibilities:
* Out-bound calls to customers to achieve the sales targets and increase customers' base
* Handle day-to-day customer issues which involves investigation and facilitating response/resolutions through phone, email, or walk-in
* Provide timely and relevant product recommendations to meet customers' needs
* Collaborate closely with other team members to support customers enquires/complaints and feedback
* Provide excellent customer service pre and post sales
* Create and update customer recodes in system
* Interact with various departments to identify and resolve problems pertaining to order, service, and delivery
* Undertakes any administration tasks or ad hoc projects as and when necessary
The Requirements:
* Minimum 'O' Level holder with 2-3 years' relevant experience in customer service or call centre environment
* Proficient in Microsoft Office applications
* Ability to multitask and work in a fast-paced environment
* Resilience, process excellent communication and interpersonal skills
* Team player and able to work independently with little supervision
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.