Our Client:
Our Client is a well-established and reputable Logistics company, headquartered in Japan. They are looking for a Customer Service Executive (Japan market) in Singapore to join their growing team.

The Responsibilities:
• Effectively manage emails enquiries & incoming calls
• Co-ordinate and monitor air, ocean, cross-border trucking shipments with local customers and overseas agents
• Identify and assess customers’ needs to delight customers
• Handle complaints, provide appropriate solutions and alternatives and follow up with customers to ensure resolution
• Update cost and selling rates into shared folder system
• Assist Sales Representatives in terms of sales administration and paperwork
• Handle telephone calls or acknowledge customers’ emails on behalf of Sales Representatives

The Requirements:
• Diploma or Degree in Logistics or Supply Chain or any of its relevant discipline
• Preferably with 1 year of experience in Freight Forwarding Industry
• Highly motivated and passionate in providing premium services.
• Proficiency in Japanese language to smoothly and effectively communicate with Japanese Native Stakeholders and Customers
• Ability to take initiative and responsibility
• Good interpersonal communication skills
• A cheerful and affable disposition

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 109631