Job Description
Our Client:
Our client is a prominent Japanese IT Consulting company. They are currently looking for an experience Service Delivery Manager, Maintenance Support to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers.
The Responsibilities:
• Manage business operation automation and maintenance tasks for EUCs, primarily developed using Microsoft Access, including forms, queries, modules, tables, reports, and macros.
• Oversee the entire SDLC, from requirement definition to go-live, for EUC maintenance and related projects.
• Manage tasks related to SSIS, stored procedures, PowerShell scripts, SQL Server, and general database technologies on Windows Server.
• Build and maintain positive relationships with clients, stakeholders, and project partners. Ensure clear and effective communication.
• Coordinate and collaborate with internal and external teams to ensure smooth project delivery.
• Communicate proactively with stakeholders to simplify complex technical situations for non-IT end users
・Microsoft Accessを使用したEUCの業務自動化およびメンテナンス管理
・EUCメンテナンスおよび関連プロジェクトのSDLC全体を監督
・SSIS、ストアドプロシージャ、PowerShellスクリプト、SQL Server、Windows Serverに関するタスク管理
・クライアント、ステークホルダーとの関係構築とコミュニケーション
・社内外のチームとの調整によるプロジェクト進行支援
・非ITユーザー向けに技術的問題を簡素化
Requirements
The Requirements:
• Minimum a degree in any field with at least 8 – 10 years of experience in similar Service Delivery Manager positions
• Working experience in a banking IT unit and hands-on experience with programming
• Experience in the entire Systems Development Life Cycle (SDLC), from requirement definition to go-live, using any programming language
• Experience with SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technology on Windows Server
• Good communication skills (spoken & written) in both English and Japanese (in order to liaise with native Japanese speaking clients)
• Ability to work independently and take initiative in proposing and implementing continuous improvements for maintenance services.
• Strong team collaboration skills and the ability to manage both personal tasks and a team effectively.
・学士号およびサービスデリバリーマネージャー職での8～10年の経験
・銀行IT部門での勤務経験とプログラミング経験
・SQL Server、SSIS、PowerShellスクリプト等の技術経験
・独立して業務遂行と改善提案ができる能力
・チーム管理と協力スキル
・日本語ビジネスレベル（業務上必要なため）
・英語ビジネスレベル（業務上必要なため）
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 116582
Job reference: SDG-116582
