-外資系プラットフォーム企業にてカスタマーサービス募集

-多国籍の環境/シティ勤務、上司への報告や社内研修など全て英語になりますので、

英語が流暢に話せる、理解できる方を募集しております。

【業務内容】

下記がご担当いただく業務内容となります。

* Work with our global User Satisfaction team to ensure the best possible service for our travelers at all times.

* Develop and deliver ongoing coaching and training to ensure a consistent voice and quality across the User Satisfaction function.

* Take ownership of individual user problems from start to finish, liaising with our partners and internal stakeholders to ensure positive outcomes and delight our users.

* Proactively work to solve recurring user problems by working closely with commercial and technical areas of the business

* Be an evangelist for the voice of the customer internally.

* Help improve processes and reduce waste wherever possible.

* Maintain and continuously improve our on-site Help pages.

【要件】
下記要件を満たしている方を募集します。

*Online Customer Service/ User Satisfaction experience, preferably in an online or travel environment.
*Fluency in Japanese to be able to communicate to our Japanese local users.
*A passion for outstanding customer service, along with a history of success delivering excellent customer service via email and social channels.
*Exceptional people skills; ability to influence, inspire and convey ideas.
*Strong coaching and development skills.
*Outstanding written English ability and complaint handling skills.
*Great organisational and communication skills.
*Ability to adeptly handle difficult situations in writing, balancing multiple stakeholder interests.
*Excellent judgement and awareness in difficult circumstances.
*Comfortable handling data and making data-driven decisions.
*Strong user, product, commercial and growth awareness.
*Attention to detail and commitment to perfection in your work.
*An ability to multi-task across a variety of business areas.
*Experience with online web applications and tools; experience of Zendesk or JIRA a plus.
*Excellent written and spoken English, any other languages helpful.
*Passion for helping others and a positive outlook in challenging situations.
*Fast learner and enthusiasm for absorbing new concepts and processes with a flexible and adaptable approach.
*Positive approach to work and to continuous improvement.