Company Overview
One of the biggest logistics companies in Asia is looking for a talented and passionate individuals to join their team in leading the global business implementation.
This job has been closed. You will find bellow the job description as a reminder. It is not possible to apply anymore.
One of the biggest logistics companies in Asia is looking for a talented and passionate individuals to join their team in leading the global business implementation.
* Responsible for global/region business implementation and customer program managing.
* Manage and lead a team of practitioners in successful customer business implementation through sustainable program across various industries.
* Review and establish Customer On-boarding Process to prepare and enhanced implementation formats (Project Plan layout, SOP and WIs template) to conduct internal training to countries implementation member.
* Review/establish SOP and WI documents with country lead to align total compliance of customer SLAs such as contract term, KPIs, billing, EDI milestones requirements, etc.
* Co-ordinate rates validation with Key Account Manager (KAM) and pricing groups to ensure proper application for new business
* Organize, conduct and engage active conference calls with internal/external stakeholders to roll-out smooth business implementation
* Ensure most efficient business program in place to attain highest level of productivity and customer satisfaction.
* Identify improvement area, develop and execute action plan to monitor the efficiency of new process.
* Actively support region Pricing group in tenders to successfully retain/expand profitable target business segment.
* Support KAM on day-to-day operation and customer escalation, including troubleshooting.
* Preparing and presentation of customer QBR/MPR/SPR/KPI reporting.
* Establish and maintain effective working relationship with internal/external stakeholders globally.
* Other duties assign by direct Report.
* 8 plus years' experience in Freight forwarding industry
* Strong regional / global and experience in business implementation and program management.
*Possess excellent leadership, analytical, communication and interpersonal effectiveness