Our Client:
Our client is one of the largest travel retailers in the world and leading the market with innovation and excellent customer service. As a first stepper of the business, they have successfully made headway into overseas market as well.

The Responsibilities:

1. Customer Care

* Build and maintain strong partner with Changi Customer Centre team
* Interacting with customer and stakeholders to make sure the solutions are delivered in a timely manner
* Upkeep service recovery protocol

2. Customer Experience

* Ensure E-commerce orders are fulfilled timely
* Ensure customers enjoy a great online shopping experience
* Provide support for end-to-end customer journey including on site, social media experience and offline

3. Content Management

* Coordinate & follow-up with merchandising team and supplier on product information
* Regular research and update of meta keywords
* Support uploading of contents on e-commerce
* Support new product launch and coordinate digital campaigns
* Measure results of traffic generation activities and regular marketing review with team members
* Compilation of reports for all online campaign status and progress

The Requirements:

* Degree in relevant discipline
* At least 2 years Customer Experience related experience
* Social media, Internet and Microsoft application savvy
* Great communication and interpersonal skills
* Customer service oriented