Job Description
Our Client:
Our client is the leading insurance brand in Asia that leverages on multichannel distribution and strong intermediary partnerships to offer insurance solutions. They are actively looking for a Telemarketing Consultant to join their ever-growing team in Singapore.
The Responsibilities:
* Perform outbound telesales calls to market and sell Company's personal insurance products
* Create and maintain proper customer information, calls, and sales records
* Perform any after call functions to complete the cycle of the call
* Answer telephone calls, attend to telephone queries from customers and direct such calls to Customer Service where necessary
* Ensure confidentiality of data in the manner and to the extent required by the Company and/or the Bank
* Ensures business handled is in line with the Company's underwriting guidelines and comply with all law, regulatory and audit requirements
* Provide feedback and suggestions on programmes handled to improve and/or enhance existing and future telemarketing programmes
* Deputise as Team Leader in the absence of the telemarketing manager
* Undertake any other duties as may be assigned
Context
* Outbound Telesales team
* Develop and grow business through telesales
The Requirements:
* GCE 'O' level preferably with professional insurance qualification
* Certificate in General Insurance (BCP/PGI) and Cert HI
* Good product knowledge of general insurance personal lines products
* Knowledge of telesales operation
* Good communication skills
* Strong interpersonal and leadership skill
* Resourceful with strong problem-solving skills
* Confident in demeanour, able to handle challenging situations with maturity & confidence
* Experience in telesales
* Experience in insurance products
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.