Job Description
Our Client:
The organization is a worldwide leader in international logistics and transportation. The business' objective is to aid its customer's grow by providing personalized services that enable them to be more successful in their own markets.
The company is committed to delivering reliable and consistent, flexible, innovative, and value-creating solutions.
The Responsibilities:
This position will join the IT team as an IT Manager, managing a team of system engineers and covering 12 offices island wide to provide overall IT support. The team size is of 10 headcount, spread across Singapore and Philippines. You will be accountable for management, reviews, consultations, and leadership capacity for managing the high-performance team.
* Create and manage corporate information technology standards, budgeting, forecasting, asset management, customer relationship management, and project management
* Develop objective and KPI to each team member and evaluate on a regular basis
* Customize training program and develop the career path for individuals
* Monitor the SLA via ticketing system to ensure performance of the team and involve in escalation to level 3, regional and HQ level
* Ensure projects are aligned to business strategy requirements and are completed on time and within budget
* Handle Security Incident according to defined protocol and workflow, evaluate risk and impact, escalate to higher level if require
* Perform yearly assessment of the existing related documents and perform necessary changes or escalation to conclude the findings if any
* Manage all IT infrastructure/systems according to company standards and aligned with standard practices
* Define and implement backup, recovery & emergency procedures
* Responsible of IT related forecasting and budgeting for the financial year
The Requirements:
* Experience in management, including involvement in review meetings, consultations, complex problem management, and providing leadership and direction to the high-performance team
* Bachelor's Degree in Computer Science or equivalent
* At least 10 years of work experience in IT with at least 4 years of management experience
* Experience in Freight / Logistics will be advantage
* ITIL / MCSE / CISSP / PMP are preferred
* Experience of Windows Server / HyperV / Active Directory / O365 environment is mandatory
* Experience of Cisco networks / Aruba / Veeam back-up or equivalent is desired
What's on Offer:
* Competitive salary and benefit package
* Working for one of the globally acknowledged company within the industry. A truly established and leader in the industry
* Available avenues to contribute positively for the organization to grow and being recognized for it
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep