Job Description
Our Client:
Our client is a Japanese company operating a co-working space in Singapore. They are actively looking to hire a Community Conductor to join their team in Singapore.
The Responsibilities:
Marketing & Sales
* Qualifying pre-qualified marketing leads
* Develop and nurture leads through sales processes
* Analyse data to help improve sales processes and strategy
* Conduct site tours for VIPs or prospective members as needed
* Work towards/maintain 100% occupancy through marketing & sales process
Customer Service/Operation
* Make and maintain Service Agreement with all new members
* Conduct daily SOP including Opening and Closing, front desk coverage,handling phone calls and mails, cashiering, etc., Pantry/Book Area Maintenance
* Issue monthly and/or occasional Invoice to all members or guests
* Conduct pre-move-in meetings with all new members to ensure a successful move in
* Complete the New Member Orientation process and curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day
* Conduct offboarding interviews to understand the departing members' overall experience
The Requirements:
* Bachelor's Degree or equivalent experience
* Experience and/or interest in hospitality
* Given the nature of the job, a Japanese learner and speaker is advantageous to be able to liaise effectively with native Japanese-speaking stakeholders
* Excellent interpersonal and networking skills
* Strong verbal and written communication skills
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.