Job Description
Our Client:
A U.S. stock-listed multinational technology company that provides consulting, technology, and business process services. Headquartered in the USA, and with more than 300,000 global employees (and growing), the company provides its services globally throughout Americas, Europe, and Asia-Pacific.
The business offers comprehensive IT solutions; including consulting, development, integration, transformation, and BPOs. Their clientele includes global organizations across various industries (healthcare, manufacturing, technology, financial, etc.). With various collaborations and partnerships with prominent research and academic institutions, the business strives to be at the forefront of technological advancement and to delivery cutting-edge solutions to its clients.
The Responsibilities:
* This position is a member of an established ASPAC team, which is dedicated to delivering top-notch customer experiences and capabilities to Health Care Professionals (HCP) through both face-to-face and digital interactions within a Product-Centric operational framework.
* The main objective of this position is to work closely with business and technology partners throughout the ASPAC region to project their CRM vision and implement Event Management and Salesforce Effectiveness (SFE) product features within the current Veeva and Salesforce.com ecosystem.
* The role will collaborate closely with Business Product Owners, regional Technology Leaders, Architecture, and Technology services teams to enhance customer engagement capabilities in alignment with business strategic goals. This role will oversee the execution of technology initiatives at the single country, multi-country, and AP regional levels, including vendor management, gathering requirements, planning releases, and managing the technical application life cycle.
The Requirements:
* At least 10 years of Information Technology experience and experience managing cross-functional teams within large corporate settings
* Strong familiarity with the platforms and technologies integral to the Pharmaceutical CRM ecosystem, such as Veeva platforms, Salesforce Sales Cloud/Service Cloud, Event Management, and Salesforce Effectiveness (SFE)
* A robust understanding of related technical domains like Digital Engagement (including Salesforce Marketing Cloud, Sitecore/websites, and mobile apps), Content Lifecycles (including Veeva Vault and Modular Content), and Data Analytics/Data Science will be highly preferred
* A well-established track record of delivering successful projects within a complex, global organization is essential
* A keen comprehension of the business consequences of different solutions and the ability to evaluate and communicate the trade-offs between business requirements, technology needs, project timelines, costs, and risks is essential
* A solid working knowledge of Software Development Life Cycle (SDLC) and Agile methodologies, including requirements gathering, system design, development, and validation/regulatory compliance
* Prior experience with healthcare solutions designed for engaging with doctors, caregivers, or patients, whether through in-person or digital channels, is good to have
What's in it For You?
* Competitive salary and benefit package
* Working for one of the globally acknowledged company within the industry. A truly established and leader in the industry
* Available avenues to contribute positively for the organization to grow and being recognized for it
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep
JO Reference: JO-230907-328294