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Location: Singapore
Salary: Open
Industry: Services
Sub-industry: Government Institution
Function: Technology

Job Description

The Client

My client is the Centre of Excellence tasked with driving digital transformation of the overall group.
They are currently looking for a Senior UX Researcher to work closely with product designers and Researchers towards achieving customer centric solutions.

Responsibilities

* Working in a fast-paced environment, designing and implementing research that effectively answers key business questions
* Design and conduct generative and evaluative user research using qualitative (field observations, remote and in-person usability studies and interviews) and quantitative methods (surveys)
* Present learnings in an insightful and empathetic manner. Design output and learnings in formats that drive the most impact with stakeholders
* Triangulate qualitative research with inputs from Data Science, Surveys, Market Research and Secondary data
* Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
* Demonstrate problem solving skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence
* Create methodologies that align to the needs of the organisation
* Be the consumer's voice and champion within the organisation and build customer centricity in all our product building initiatives
* Deliver quality work with light managerial supervision

Requirements

* BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Information Science or a related field, or equivalent practical experience
* 5+ years of experience in a product development research environment
* Ability to go beyond what users say, to understanding what they really mean
* Ability to frame key questions, create research plans to address those, conduct research, moderate and synthesize the findings into meaningful, actionable insights
* Organized, detail oriented and able to work independently on multiple projects at once
* Strong oral and written communication skills.
* Independent & a self-starter, taking initiative keeping relevant partners in the loop

Good to have

* Strong quantitative research skills.
* Design skills.
* Experience with remote usability testing tools.

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.