Manager (IT Service Management)

Our Client:

Our client is a global professional services company specializing in delivering business transformation and IT solutions to clients from a variety of industries. With a worldwide spread branches, their mission is to be the transformation partner for clients. We are currently seeking an IT Service Manager to join their team in Singapore.

The Responsibilities:
• Enhancing the IT Service Management (ITSM) project management capabilities of IT department in the client organization
• Assisting execution of improvement actions to realize sufficient IT Service Management (ITSM) capabilities in the IT department
• Collaboratively work with team members to execute improvement actions
• Analyze workload of each project and task Adjust master schedule of each project
• Draft IT Service Management (ITSM) guidelines for IT department
• Draft template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc.)
• Draft project status reports for IT Service Management (ITSM) enhancement
• Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement, etc.)

The Requirements:

• Bachelor’s degree and above and with 10-15 years of work experience
• Experience in Consulting
• At least 3 year of IT Service Management (ITSM) experience for IT project
• Documentation experience in IT Service Management (ITSM) context (PowerPoint, Excel, Word skills are required)
• Systematic knowledge of IT Service Management (ITSM)
• Client facing experience
• Someone who can understand and speak Japanese (business level) is preferred to be able to liaise effectively with Japanese-speaking stake holders

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.