Job Description
Our Client:
Our client is a renowned Japanese IT Solutions provider. They are currently looking for a Product Specialist to join their team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers
The Responsibilities:
• Provide on-site and remote IT support for both English and Japanese speaking clients
• Troubleshooting and maintaining IT infrastructure, ensuring smooth operation of office systems, and assisting end-users with technical issues
• Provide PC support for end-users
• Maintain and troubleshoot office systems (printers, video conferencing systems, etc.)
• Assist with server, network, and IT infrastructure maintenance, including issue escalation and replacement when necessary
・日英クライアントへのオンサイト・リモートITサポート
・ITインフラのトラブル対応・保守
・PCサポート
・オフィス機器（プリンター、ビデオ会議等）の保守・対応
・サーバー・ネットワーク保守、問題対応・交換サポート
Requirements
The Requirements
• Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers
• Diploma holder with relevant experience in user support
• Hardware: Knowledge of Windows 10/11, printers, network devices, and peripherals
• Software: Basic understanding of operating systems (Windows, Mac) and application software
• Networking: Familiarity with basic networking (LAN, WAN, Wi-Fi) and protocols (TCP/IP, DNS, DHCP).
• Understanding of office systems and previous support experience
• Minimal weekend and holiday work (only once a year)
• On-site client support required a few times a week
・専門卒以上・ユーザーサポート経験者
・Windows・プリンター・ネットワーク機器の知識
・基本的なOS・アプリ操作スキル
・ネットワーク基礎知識あり
・オフィスシステムサポート経験
・週末祝日勤務ほぼなし
・週数回のオンサイト対応あり
・日本語N4レベル（業務上必要なため）
・英語ビジネスレベル（業務上必要なため）
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 119223